Refund Policy

Refund Policy for Modern Life

                                                   At Modern Life, we are committed to providing you with high-quality products and a great shopping experience. If you are not fully satisfied with your purchase, please review our refund policy below for more information.

1. Refund Eligibility

Refunds are available under the following conditions:

  • Items must be returned within [insert time frame, e.g., 7 days] of the delivery date.
  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • If you received a defective, damaged, or incorrect item, please contact us immediately for a full refund.
  • Refunds are not available for items marked as final sale or clearance, personalized items, or custom-made items unless they are defective.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Email] with your order number and the reason for your refund request.
  2. Return Authorization: If your refund request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Return the Item: Carefully package the item(s) and include a copy of the order receipt or confirmation. Follow the return instructions provided.
  4. Refund Processing: Once we receive the returned item and verify that it meets our return criteria, we will process your refund.

3. Refund Method

  • Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, etc.).
  • Please note that it may take 5-10 business days for the refund to be reflected in your account, depending on your payment provider.
  • If the refund is processed, you will receive an email confirmation of the refund.

4. Refund Processing Time

Refunds are typically processed within [insert number of days, e.g., 5-7 business days] after we receive the returned item. During peak seasons or special circumstances, processing times may take longer. We will notify you of any delays.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at [Insert Email] with your order number and photos of the item. In such cases, we will provide a full refund or send you a replacement, depending on your preference.

6. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Final sale or clearance items

7. Exchange Option

If you would like to exchange an item for a different size, color, or product, please follow our Return Policy and place a new order for the replacement item.

8. Shipping Costs

  • Shipping fees are non-refundable. If you are returning an item, you are responsible for the return shipping cost unless the item was defective or incorrect.
  • If you are returning an item due to a mistake on our part, we will cover the return shipping costs.

9. Contact Us

If you have any questions or concerns about our refund policy, or if you need assistance with processing a refund, please contact us at:

Modern Life
Email: [nk.traders.lhr@gmail.com]
Phone: [03047977199]